As the COVID-19 pandemic continues to develop the safety of our customers, team members & partners is our #1 priority. The PINKCOLADA team is working around the clock to ensure our customers and team members are safe during these times & We are working hard to bring you all that you expect & more.



We are working closely with our shipping partners to ensure that parcels arrive in the safest way possible. This includes delivery drivers providing contactless deliveries, using appropriate PPE and are adhering to policies and regulations as advised by local government and health authorities. As a result, some shipping carriers are experiencing delays and orders may take a little longer than usual to get to you.

We also recommend checking with your local postal service for information about any delays that may be affecting your region.

In the meantime, we will continue to keep you updated on the status of your order and it’s expected delivery via email.

You can also visit Track My Order to view the most recent status of your order

Please note that tracking for some shipments may take up to 7 days to update. Once your tracking has been updated you will receive a third Tracking update notification email. 



We have implemented a COVID Safe Plan to ensure that all our team members and all your orders are safe during this time. This includes the implementation of rigorous & more frequent cleaning protocols in our warehouse & Increased access to hand sanitizers & PPE for our Fulfilment staff as required. We also ensure we adhere to hygiene standards advised by the world health organisation when processing and inspecting returns, including the use of relevant PPE and hand sanitisation protocols. We are always staying up to date with any changes to hygiene & safety precautions as advised by local government and health authorities.

We will continue to post the latest updates & notices to this page. For any questions not answered here, our customer service team is here to help. Contact us anytime via our contact page


Stay safe, Be Positive & Stay Connected!



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